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Looking Out to the Lake

PRIVACY POLICY

This website policy describes how your information is protected and used.

If you are asked to provide information when using this website it will only be used in the way described in this policy.

This policy will be updated from time to time with the latest version being published on this page.

If you have any questions about this policy please email juliekuhn.counsellingforyou@gmail.com
 

Privacy Policy

Last Updated: JUNE 2026

This Privacy Policy explains how Julie Kuhn collects, uses, stores and protects your personal information in accordance with UK GDPR and the Data Use and Access Act 2025 (DUAA).

This policy applies to:

  • counselling and psychotherapy services

  • coaching services

  • supervision

  • websites and online platforms

  • email communications and newsletters

By using our services or websites, you agree to the terms outlined within this policy.

DATA CONTROLLER DETAILS

Data Controller: JULIE KUHN

Email: juliekuhn@counsellingforyoucornwall.co.uk

Websites:

You may contact us at any time regarding questions about your personal information.

WHAT INFORMATION WE MAY COLLECT

Depending on the services you access, we may collect:

  • your name

  • email address

  • telephone number

  • postal address (where necessary)

  • emergency contact details

  • GP details (where relevant to therapeutic work)

  • session notes

  • assessment forms

  • safeguarding or risk-related information

  • booking and attendance records

  • payment and invoicing information

  • course participation information

  • feedback forms and questionnaires

  • website usage information via cookies and analytics

We aim to only collect information that is necessary, relevant and proportionate to the services being provided.

LAWFUL BASIS FOR PROCESSING INFORMATION

We process personal information under the following lawful bases:

Legitimate Interests

We process information where necessary to safely, ethically and professionally provide counselling, psychotherapy, coaching, supervision, hypnotherapy, training and wellbeing services.

We aim to minimise intrusion into privacy and only collect information necessary for the work being undertaken.

Contractual Necessity

Where you purchase or enrol in services, courses, memberships or events, we process information necessary to fulfil those agreements.

Legal Obligations

We may process information where required by law, including safeguarding responsibilities, legal requests, insurance obligations, fraud prevention, or court orders.

Vital Interests & Recognised Legitimate Interests

In situations involving serious risk of harm, safeguarding, public protection, crime prevention, or emergency situations, we may share relevant information with appropriate organisations including healthcare providers, safeguarding teams or the police where necessary.

HOW YOUR INFORMATION MAY BE USED

We may use your information to:

  • provide therapy, supervision or coaching

  • manage bookings and appointments

  • communicate important service updates

  • maintain professional records

  • comply with legal and ethical responsibilities

  • improve our services

  • send newsletters or marketing communications where consent has been given

  • manage safeguarding concerns or risk issues

  • respond to enquiries or complaints

We do not sell your personal information to third parties.

CONFIDENTIALITY & THERAPEUTIC RECORDS

All therapeutic work is treated confidentially within legal and ethical limits.

Information may only be shared where:

  • there is serious risk of harm

  • safeguarding concerns arise

  • disclosure is required by law

  • there is a legal obligation

  • professional supervision is required

Professional supervision may involve discussion of client work in anonymised form to support ethical and safe practice.

Session notes are brief, factual and securely stored.

ONLINE SESSIONS & DIGITAL PLATFORMS

We may use secure third-party platforms including:

  • Zoom

  • Microsoft Teams

  • Stripe

  • PayPal

  • ConvertKit

  • Google Workspace

  • Mailchimp

These platforms maintain their own privacy and security policies.

Some platforms may process data outside the UK using recognised international data protection safeguards.

We aim to use reputable providers with appropriate security measures in place.

EMAIL MARKETING & NEWSLETTERS

If you subscribe to newsletters or free resources, we may send occasional:

  • updates

  • information

  • events

  • wellbeing resources

  • promotional content

You may unsubscribe at any time using the unsubscribe link within emails or by contacting us directly.

DATA RETENTION

We retain information only for as long as necessary.

Typical retention periods include:

  • Therapy records: usually 5 years after services end

  • Mailing list information: until unsubscribed or inactive

Information no longer required is securely deleted or destroyed.

SUBJECT ACCESS REQUESTS (SARs)

You have the right to request access to the personal information we hold about you.

Requests can be made in writing via email.

We will carry out reasonable and proportionate searches in accordance with UK GDPR and the Data Use and Access Act 2025.

We may require proof of identity before releasing information.

YOUR RIGHTS

Under UK GDPR you may have rights to:

  • access your information

  • correct inaccurate information

  • request erasure of information

  • restrict processing

  • object to processing

  • withdraw consent

  • request data portability

  • complain about how your information is used

Some rights may be limited where legal, safeguarding or professional obligations apply.

DATA PROTECTION COMPLAINTS

If you have concerns regarding how your personal information has been used, processed, stored or shared, you have the right to make a complaint.

Complaints may be submitted:

We aim to:

  • acknowledge complaints within 30 days

  • investigate concerns appropriately

  • provide a response without undue delay

If you remain dissatisfied following our response, you may escalate your complaint to the Information Commissioner’s Office (ICO).

ICO website:

Information Commissioner’s Office

WEBSITE COOKIES & ANALYTICS

Our websites may use cookies and analytics tools to help improve user experience and understand website usage.

This may include anonymous information such as:

  • browser type

  • pages visited

  • time spent on pages

  • device type

You can manage cookie settings through your browser preferences.

LINKS TO OTHER WEBSITES

Our websites may contain links to external websites. We are not responsible for the privacy practices or content of external sites.

Please review the privacy policies of external websites separately.

POLICY UPDATES

This Privacy Policy may be updated periodically to reflect legal, ethical or operational changes.

The latest version will always be available on our websites.

CONTACT

If you have any questions regarding this Privacy Policy or how your information is used, please contact:

Name:  Julie Kuhn
Email: juliekuhn@counsellingforyoucornwall.co.uk

DATA PROTECTION COMPLAINTS PROCEDURE

Data Protection Complaints Procedure

If you are concerned about how your personal information has been collected, stored, processed or shared, you have the right to make a complaint.

Complaints can be made:

Please include:

  • your name

  • contact details

  • details of your concern

  • any relevant dates or information

We will:

  • acknowledge your complaint within 30 days

  • review the concern appropriately

  • keep you informed where necessary

  • aim to resolve matters without undue delay

If you remain dissatisfied following our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO).

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This privacy policy was last updated June 2026

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